Frequently Asked Questions

We’re a team of good friends – Mie, Jamshed, Kim, Jens, Sofie, Pauline, Sandra & Jacob – who pride ourselves on having won several pub quizzes about Copenhagen against the other guides of our wonderful city. No, it’s not polite to mock others, but we’re actually self-proclaimed quiz masters and one of us has even won Jeopardy 11 times and besides that, we’re of course Copenhagen locals – natives if you will! So you can bet we have intimate knowledge of being read H. C. Andersen’s fairy tales when we were young, of being in the Royal Guard and we’ve experienced Copenhagen’s past and present first-hand both from our parent’s stories about our stunning city as well as by living and experiencing it every single day in our day-to-day life. With us you will never get generic stories when you join our tours, we will always bring our own personal anecdotes into it as well which makes an experience with us unique every single time.

Copenhagen is full of great experiences and new ones are arriving all the time. What sets our experiences apart is that they’re fun, local, accessible, valuable, original, and responsible and always conducted in small groups of no more than 10 persons. Guess what? If you’re the only one person booked, we still honor your booking and take you for your very own private tour as well! We love doing these tours and in particular love the interactive and social element of them, so we definitely encourage coming out with us if you’re curious about Copenhagen’s way of life, food, drinks or glorious history.

We even provide you with our best selected recommendations for your stay in Copenhagen in our confirmation e-mail. Plus we give you the option of purchasing our tour protection when you check out, so you’ll be able to look forward to the experience carefree. With the tour protection added, you will be able to cancel at the last minute and we will reimburse you without any questions asked.

We understand sightseeing is a crucial aspect of any travel. It’s really difficult to walk around especially the central parts of Copenhagen without stumbling upon one or a few of our biggest landmarks. Nevertheless, sightseeing in the traditional sense of the word where a guide is leading a huge group is not what we focus on nor what we want to do. We want to provide a more culturally-immersive local, interactive, and responsible experience, which does not necessarily involve sights, or at least the main sights in Copenhagen. If this is what you’re looking for though, we would recommend you to join our Total Day Tour: Highlights & Hygge experience to cover all of the sights the way we do them or book our  Copenhagen In A Nutshell tour that shows you the biggest of Copenhagen’s landmarks on a short and fun 2 hour tour.

Yes. The price includes all the treats mentioned in our itineraries, so just sit back and relax. It’s your vacation! We will be taking care of all the payments, as one of our values is to give back and support Copenhagen’s small local businesses. In the last three years, we have actually injected more than DKK921.000 or the equivalent of more than €123.500 EUR into the local economy on our guests’ behalf, which we’re of course really proud of. On top of that, you’re of course always out with a native Copenhagener on our tours, who will be glad to help with loads of tips, recommendations, and general advice before, during, and long after the tour has finished.

We understand that travel plans sometimes change due to unexpected circumstances. That’s why we have one of the most flexible cancellation policies on our group tours in Copenhagen, where you can cancel and receive a full refund (minus the booking fee) up until 24 hours before the tour.

Please note, we unfortunately can’t be this flexible on private tours, so here is our policy is if you cancel a private tour:

· More than 14 days in advance, we’ll refund 90% (minus the booking fee).

· Between 6 and 13 days in advance, we’ll refund 50% (minus the booking fee).

· Less than 5 days before the tour, there’s no refund.

Really bad. We have a saying here in Copenhagen: There is no such thing as bad weather, only bad clothing! If you expect bad weather, we recommend you dress for the weather and you know, all our tours of course feature stops and inclusions at indoor places to stay toasty.