Frequently Asked Questions

Who are the guides behind Copenhagen By Mie & Friends?

We’re a team of good friends – Mie, Jamshed, Kim, Jens, Sofie, Pauline, Sandra & Jacob – who pride ourselves on having won several pub quizzes about Copenhagen against the other guides of our wonderful city. No, it’s not polite to mock others, but we’re actually self-proclaimed quiz masters and one of us has even won Jeopardy 11 times and besides that, we’re of course Copenhagen locals – natives if you will! So you can bet we have intimate knowledge of being read H. C. Andersen’s fairy tales when we were young, of being in the Royal Guard and we’ve experienced Copenhagen’s past and present first-hand both from our parent’s stories about our stunning city as well as by living and experiencing it every single day in our day-to-day life. With us you will never get generic stories when you join our tours, we will always bring our own personal anecdotes into it as well which makes an experience with us unique every single time.

Why should I book with you instead of another experience company in Copenhagen?

Copenhagen is full of great experiences and new ones are arriving all the time. What sets our experiences apart is that they’re fun, local, accessible, valuable, original, and responsible and always conducted in small groups of no more than 10 persons. Guess what? If you’re the only one person booked, we still honor your booking and take you for your very own private tour as well! We love doing these tours and in particular love the interactive and social element of them, so we definitely encourage coming out with us if you’re curious about Copenhagen’s way of life, food, drinks or glorious history.

We even provide you with our best selected recommendations for your stay in Copenhagen in our confirmation e-mail. Plus we give you the option of purchasing our tour protection when you check out, so you’ll be able to look forward to the experience carefree. With the tour protection added, you will be able to cancel at the last minute and we will reimburse you without any questions asked.

I want to see sights. Are we going to do some sightseeing at all?

We understand sightseeing is a crucial aspect of any travel. It’s really difficult to walk around especially the central parts of Copenhagen without stumbling upon one or a few of our biggest landmarks. Nevertheless, sightseeing in the traditional sense of the word where a guide is leading a huge group is not what we focus on nor what we want to do. We want to provide a more culturally-immersive local, interactive, and responsible experience, which does not necessarily involve sights, or at least the main sights in Copenhagen. If this is what you’re looking for though, we would recommend you to join our Total Day Tour: Highlights & Hygge experience to cover all of the sights the way we do them or book our Copenhagen In A Nutshell tour that shows you the biggest of Copenhagen’s landmarks on a short and fun 2 hour tour.

Are the prices all-inclusive? What is included?

Yes. The price includes all the treats mentioned in our itineraries, so just sit back and relax. It’s your vacation! We will be taking care of all the payments, as one of our values is to give back and support Copenhagen’s small local businesses. In the last three years, we have actually injected more than DKK921.000 or the equivalent of more than €123.500 EUR into the local economy on our guests’ behalf, which we’re of course really proud of. On top of that, you’re of course always out with a native Copenhagener on our tours, who will be glad to help with loads of tips, recommendations, and general advice before, during, and long after the tour has finished.

What’s your cancellation policy?

We understand that travel plans sometimes change due to unexpected circumstances. That’s why we have one of the most flexible cancellation policies on our group tours in Copenhagen, where you can cancel and receive a full refund (minus the booking fee) up until 24 hours before the tour.

Please note, we unfortunately can’t be this flexible on private tours, so here is our policy is if you cancel a private tour:

  • More than 14 days in advance, we’ll refund 90% (minus the booking fee).
  • Between 6 and 13 days in advance, we’ll refund 50% (minus the booking fee).
  • Less than 5 days before the tour, there’s no refund.

How bad does the weather have to be for you to cancel the experience?

Really bad. We have a saying here in Copenhagen: There is no such thing as bad weather, only bad clothing! If you expect bad weather, we recommend you dress for the weather and you know, all our tours of course feature stops and inclusions at indoor places to stay toasty.

How do I contact you?

There are many ways to contact us. You can write us an email on info@copenhagenbymie.com, give us a call during office hours on +45 208 252 87 or use one of the contact forms found here on our website.

Are the experiences suitable for children or teenagers?

We love kids and teenagers. Unfortunately, though, not all of our tours are suitable for children or teenagers for various reasons. Our experience tells us private tours created with the kids or teenagers in mind can be really fun! But also our shorter experiences in groups such as our Hygge & Happiness tour and our Nørrebro Neighborhood tour have been popular with children and teenagers, where we’re often showered with compliments afterwards that this was the best tour the kids and teenagers have ever done on a vacation. We suggest you discuss the tour options with your children or teenagers and see if they like the idea of joining. But please note you’re always free to book your kids or teenagers in on our experiences if they, of course, don’t include alcohol.

Do you run private experiences?

Yes, we offer private tours. Our team of local experts has come together to create a wide range of private walking and bike tour options suitable for both smaller and larger groups no matter the occasion. If you’d rather get creative on your own, where you want us to create something totally unique and special and tailored just for you and your friends and family, well, then you’re in luck – we offer bespoke tours too! Just fill out the form here and we’ll get back to you within 48 hours with a proposal.

What languages do you offer tours in?

All our tours are conducted in English, but we can offer private tours on some occasions in English, Danish, French, and Spanish on request. Please fill out the form here and we will get back to you within 48 hours.

How much walking is involved on your tours?

All our tours are active experiences so they include some walking, but don’t worry it’s not a death march. Our tours range from a little over a mile to 4.5 miles on the longest one! All our tours though include stops at certain places to discuss the sights and hidden gems we’re experiencing and at eateries and watering holes for some of Copenhagen’s best scrumptious delights for a more relaxing, and more immersive experience.

Why didn't I get a reply to my enquiry?

We’re always monitoring our mailbox like a hawk, so we always respond to all our enquiries. If you for some reason haven’t received a response within a reasonable timeframe, which for us mean 48 hours, please check your junk folder, and if you cannot find the response there something’s gone wrong. Please send us a message again here and please make sure to put the correct e-mail address in the text field. Thank you!

Are your tours accessible?

No, unfortunately our group tours are not accessible, since they’re going through places with a lot of cobblestones and steep curbs. However, we would be happy to customize an accessible private tour, like we have had great success with many times before. Reach out today on info@copenhagenbymie.com to set yours up now.